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Shipping Policy

Shipping Policy

At Audrey & Brooks New York, we're proud to serve customers across USA, with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General Shipping Information

We currently ship throughout USA.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

  • Processing Time: 2–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days
  • Order Cutoff Time: 6:00 PM
  • Time Zone: (GMT-5) Eastern Time – Toronto

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on Canada-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@jennifermichelle-toronto.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 01/20/2026)

9: Contact Information

Store name: Audrey & Brooks New York

Email: info@audreyandbrooks-newyork.com

Monday to Friday | 09:00 – 17:00 (GMT)

Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.

Since our founding in 2008, Audrey & Brooks New York has been synonymous with timeless elegance and refined American style. Driven by a passion for high-quality fashion, we blend classic craftsmanship with modern influences to create clothing and accessories that stand the test of time.

Our designs are inspired by the rich traditions of New York fashion, seamlessly combining classic sophistication with contemporary elements. Every piece is thoughtfully designed to offer a timeless look, exceptional comfort, and effortless style.

At Audrey & Brooks New York, we believe in quality over quantity. That’s why we carefully select premium materials and work with skilled artisans who share our vision. Our mission is to offer stylish, durable, and versatile fashion that effortlessly fits every occasion.

For nearly two decades, our customers have trusted us for clothing that is not only beautiful, but also makes a statement. We remain committed to our core values: craftsmanship, elegance, quality, and timeless style.

Welcome to Audrey & Brooks New York – where classic New York elegance meets modern fashion.

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